Your creative field

We are looking for a full-time, permanent Automation Manager (all genders) to start as soon as possible. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site in our office in Prague.

Are you passionate about leveraging technology to create seamless, efficient, and innovative customer experiences?

We are looking for an experienced Automation Manager (all genders) to lead the charge in optimizing and scaling our customer experience operations through advanced automation solutions. In this role, you will design and execute a cutting-edge automation strategy, identifying opportunities to streamline processes, reduce manual tasks, and improve efficiency across all customer touchpoints.

Your responsibilities will include implementing and optimizing tools like RPA, AI chatbots, and CRM systems, ensuring smooth integration with existing platforms. You will analyze key performance metrics to identify opportunities for improvement, track the success of automation initiatives, and deliver data-driven recommendations for continuous enhancement.

Collaboration is key—you will work cross-functionally with the Customer Experience, IT, and vendor teams to configure tools, address issues, and ensure ongoing support and maintenance. Additionally, you’ll play a pivotal role in promoting user adoption by partnering with training managers to create resources that empower teams to maximize the benefits of automation tools. Staying ahead of industry trends, you’ll drive innovation that aligns with our business goals and enhances customer satisfaction.

What convinces us

Your personality, paired with:

• A degree in Computer Science, Information Systems, Business Administration or a related field
• Experience managing automation projects, ideally in a customer experience setting
• Familiarity with RPA tools, AI/chatbot solutions, CRM systems for e.g., Freshdesk, and data analysis tools for e.g., SQL, Power BI
• Proven track record in automation-focused roles
• Strong English communication skills (written and spoken)

We know that you may not currently meet all the requirements. But if you come to us with the right amount of commitment and enthusiasm, we can take off together and make a big difference.

Awesome Prospects

At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, freedom to organize their work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design. 

Plus, we offer further advantages:

• great freedom for your creative ideas
• ongoing professional and personal development opportunities in an innovative and technological environment
• a comprehensive induction with your colleagues by your side
• modern and conveniently located workplaces at our European locations
• Remote or hybrid working opportunities with the same technical equipment at home as in the office
• flexible working hours for a healthy work-life balance
• 30-day vacation by default
• the possibility of working in our summer office in Mallorca, as well as from any EU country
• an extra day off to get involved in social activities as part of our Volunteer Day
• attractive conditions on many products and services through our corporate benefits program
• unforgettable moments at our company events and team events

How to reach us

If you have any questions, you can reach your contact person Kathrin Kuntner by phone at +49 (0) 89244106771 or by email at kathrin.kuntner@contabo.de.

About us

Contabo - High-quality Cloud Hosting Made in Germany!

As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 200,000 customers in over 190 countries trust our services.

We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support.

Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.