Technical Support Specialist (all genders)

Permanent employee, Full-time · Prague, Remote (Czech Republic)

Your creative field

We are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible, within the Czech Republic.

As a Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support.

This includes customer support and communication with our customers in English via the ticket system. You will also be responsible for monitoring and troubleshooting the customer's IT infrastructure. You provide the technical solutions for our customer concerns, such as compromised servers, managed server tasks, website and server migrations or also error analysis on the websites. In addition to a correct documentation collection, server construction or provisioning as well as the proactive monitoring of the internal infrastructure are also part of your versatile tasks.

You are our all-rounder and in the end it all depends on you: As part of our Operations team, you represent the heart of our company by installing, configuring and administering servers, networks, applications and applications for the benefit of our customers.

In addition, you will have the opportunity to familiarise yourself with new technologies and we will support you in your professional development through intensive training.

What convinces us

Your personality, coupled with:

a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector
very good knowledge of administration under Linux (Shell/Terminal)
service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration
English language skills (mandatory, as this is our company language)

Also desirable would be

initial knowledge of Bash scripting and basic programming skills
Experience in dealing with databases (SQL)
Sound knowledge of German

We know that you may not currently meet all the requirements. But if you come to us with the right amount of commitment and enthusiasm, we can take off together and achieve a lot.

Awesome Prospects

At Contabo, we are constantly evolving. Our growth creates space for new ideas, ownership, and real impact for people who want to make a difference.

What defines us is trust, direct communication, and an open feedback culture. We believe the best solutions are built together and that everyone has the opportunity to contribute, grow, and leave their own footprint.

Additionally, we offer:

Work the way that fits your life – Remote or hybrid with flexible hours for a healthy work-life balance and the same technical equipment at home as in the office
Experience real freedom – Workation across the EU and in our summer office in Mallorca
Stay active and healthy – Access to the MultiSport Card and a wide range of fitness and wellness facilities
Enjoy exclusive perks – Attractive discounts on many products and services through our corporate benefits program
Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year’s Eve
Take care of what matters – Meal vouchers to support your daily routine
Feel supported when it counts – Additional sick pay to give you peace of mind
Give back – An extra day off to get involved in social activities through our Volunteer Day
Make an impact – Take ownership and bring your ideas to life with real creative freedom
Keep growing – Individual professional and personal development opportunities in an innovative tech environment
Feel comfortable where you work – Modern, conveniently located offices across our European locations
Be part of a diverse team – Work in an international environment shaped by diversity
Create lasting memories – Company events and team activities you won’t forget

How to reach us

If you have any questions, you can reach out to Max by email at maximilian.kasemir@contabo.de.

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About us

Contabo - High-quality Cloud Hosting Made in Germany!

As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 225,000 customers in over 190 countries trust our services.

We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support.

Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.

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We look forward to receiving your application, because we want to work with you!

Thank you for your interest in Contabo Group!

We prefer online applications - it's very easy and the quickest way for you and us to get to know each other. You can easily upload your CV and other attachments in all common formats. If you have any difficulties with the upload, please send an e-mail to recruiting@contabo.de.