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We are looking for a full-time, permanent Head of Support (all genders) to start as soon as possible. Our support team is based in Prague and works there as a hybrid, in a mix of office and home office.
The customer is king. You make sure they feel like one.
Support is often the very first touchpoint – and that makes it our calling card. This is where customer loyalty begins. And this is exactly where we want to raise the bar: Our goal is to turn every interaction into a positive experience. Not just to satisfy our customers – but to truly delight them.
That's where you come in: We're looking for a structured, empathetic and tech-savvy leader to elevate our support organization to the next level – building on solid foundations, but with plenty of room to shape and improve.
As our Head of Support, you'll take ownership of multiple international support teams serving our customers around the clock. Your focus: quality, efficiency and continuous improvement. You'll refine existing processes, establish clear quality standards, manage performance through KPIs – and make service excellence a shared mission.
You're driven by data and customer insights: You’ll analyze incoming support queries, identify trends and use them to develop impactful self-help resources, scalable solutions and intuitive support flows. At the same time, you’ll lead the charge in leveraging AI and automation to reduce workload and enhance the customer experience.
You’ll ensure clear structures, reliable shift planning across a 24/7 setup, and a well-documented process landscape that provides orientation for both internal teams and customers. You’ll also collaborate closely with departments like Recruiting, Product and Tech to ensure smooth workflows and a seamless customer journey.
Most importantly: You're a leader with heart. You create an environment where people can grow, take ownership and truly make a difference.
The customer is king. You make sure they feel like one.
Support is often the very first touchpoint – and that makes it our calling card. This is where customer loyalty begins. And this is exactly where we want to raise the bar: Our goal is to turn every interaction into a positive experience. Not just to satisfy our customers – but to truly delight them.
That's where you come in: We're looking for a structured, empathetic and tech-savvy leader to elevate our support organization to the next level – building on solid foundations, but with plenty of room to shape and improve.
As our Head of Support, you'll take ownership of multiple international support teams serving our customers around the clock. Your focus: quality, efficiency and continuous improvement. You'll refine existing processes, establish clear quality standards, manage performance through KPIs – and make service excellence a shared mission.
You're driven by data and customer insights: You’ll analyze incoming support queries, identify trends and use them to develop impactful self-help resources, scalable solutions and intuitive support flows. At the same time, you’ll lead the charge in leveraging AI and automation to reduce workload and enhance the customer experience.
You’ll ensure clear structures, reliable shift planning across a 24/7 setup, and a well-documented process landscape that provides orientation for both internal teams and customers. You’ll also collaborate closely with departments like Recruiting, Product and Tech to ensure smooth workflows and a seamless customer journey.
Most importantly: You're a leader with heart. You create an environment where people can grow, take ownership and truly make a difference.